What can you expect from ODEEP?
The ODEEP Family Service Charter outlines ODEEP and family Rights and Responsibilities. Click here to read the ODEEP Family Service Charter and the NSW Disability Services Standards can be read here.
Families and the community can expect that ODEEP policies and procedures comply with the NSW Disability Services Standards.
The NSW Standards for Disability Services help to promote and drive a consistent approach for improving the quality of services, rights and outcomes of people with disability across NSW. At ODEEP your family will be treated in accordance with these standards every step of the way.
ODEEP Standards
1
Rights
2
Participation and inclusion
3
Individual Outcomes
4
Feedback and Complaints
5
Service
Access
6
Service Management
ODEEP Policies and Procedures
We strive to provide quality services for our clients and their families. We are committed to good governance and compliance with state and federal legislation.
1
Rights
You have the right to be treated fairly when you use disability services.
2
Participation and inclusion
You can take part in the community and feel included when you use disability services.
3
Individual Outcomes
Your service will support you to make choices about what you want to do. You can work towards your goals.
4
Feedback and Complaints
You can tell people what you think about the services you receive
5
Service
Access
Finding and using services is fair. You can access the services you need.
6
Service Management
Disability services should be well managed.