ODEEP Policies and Procedures

What are ‘Quality and Safeguards’? Quality and safeguards are the mechanisms put in place to ensure high quality supports and safe environments. In the NDIS, this means that service providers must meet quality standards set by the NDIS Quality & Safeguards Commission to ensure safety for people with disability, their families and carers, and their staff, in the provision of NDIS funded services.

ODEEP has a comprehensive set of policies and procedures that ensure we meet the quality standards set by the NDIS. We are committed to ensuring a quality, safe and great service for children with a disability, their families and our staff in the provision of all services including NDIS services. We are committed to good governance and compliance with state and federal legislation.

Parents/carers and other stakeholders are invited to contribute to the development and review of policies and procedures that relate to the provision of support and the protection of participant rights.

Policy 1: Rights and Responsibilities

Client Rights and Service Charter

Equity, Social Justice and Inclusion

Diversity and Cultural Inclusion

Advocacy and Information

Decision Making and Choice

Valued Status

Privacy

Child Protection

Incident Management

Policy 2: Service Management and Governance

In addition to the policies listed below ODEEP has comprehensive policies under the Service Management and Governance area including human resources, quality, risk management and work, health and safety. These are available by request.